Booking Sandals through The Vacationeer travel agency ensures youll get expert advice and top-notch service. Certain extras, such as transfers, excursions, and airport extras may be non-refundable. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. Call back and talk to someone else or just ask for a supervisor. If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. All details are correct at time of going to press and are liable to change at any time. You must ensure all names and details are entered correctly as per your passport at the time of booking. Still, a phone call doesn't leave a paper trail to help you make your case if you need to go to trial. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. You can sue Sandals Resort in small claims court to recover your refund. 3) Bring the remaining balance to $0. Full details will be provided locally. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking: TRAVEL DATE REVISIONS ARE LIMITED TO A SIX (6) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. Some countries require that your passport have a minimum number of months before expiry. If you have a problem that the front desk cannot take care of during your stay at a Sandals Resort, try to fix it through customer service. Box 100, N. Kent Avenue, Montego Bay, Mailing Address: P.O. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. But ATOL protection does not apply to all holiday and travel services listed on this website. Find out how much Sandals vacations cost from The Vacationeer. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. 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Depending on your vacation goals, they can also help you decide which resort brand is a better fit Sandals vs. Are Adventures by Disney Private Adventures Worth It? To change the reservation, select Modify and then the reservation details page will appear. You acknowledge that all of these terms and conditions form part of your agreement with us. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. Just dispute it with your credit card, supply the cancellation confirmation and let them do the work. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. Is Adventures by Disney Australia Worth It? If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. The Guest may be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. The land portion of your travel, not your airfare or other non-refundable fees. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. Be persistent!!! The Community list is available for inspection at https://ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. (b) attributable to a third party unconnected with the provision of the travel services included in the holiday and is unforeseeable or unavoidable; or. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 6.1 Only one name change is permitted per reservation. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. 2247, Gros-Islet, Mailing Address: P.O. Received 14 days or less prior to travel; subject to full penalty. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. The resort only supports phone cancellations, so pleading your case with the customer service reps might prove challenging. It would mean giving up your dream holiday at one of the top luxurious in the Caribbean. We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. All bookings for Beaches Negril, Beaches Turks & Caicos and Beaches Ocho Rios for travel during the below listed holiday dates are subject to a non-refundable deposit at the time of booking and full pre-payment per the below policy for the years 2023, 2024 and 2025. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by contacting the airline directly, 24 hours before departure. The Captain or other authorised airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. A. Please ask us for codeshare details at the time of booking. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. To make a payment on an existing reservation, press 2. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge for those passengers. You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on https://www.gov.uk/foreign-travel-advice. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. a failure to pay the balance of the holiday price on time), you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking (including the terms applicable to the payment of the balance of the holiday price). In that case, they might refer to the cancellation deadlines and act accordingly. Changes to the schedule or flight time will be advised on your final Travel Documents but it is possible that further changes can occur. Guest's invoice will provide notice of any such change. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. 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